Refund policy

RETURNS & RETURNS — MAISON NORI
At Maison Nori, every order is prepared with care and attention to detail. If for any reason you are not entirely satisfied with your purchase, we are here to make it right.
30-Day Return Policy
You have 30 days from the date of delivery to request a return. To be eligible, items must be in their original condition — unworn, unused, with all tags attached and in their original packaging. Proof of purchase is required for all returns.
To initiate a return, please contact our team at hello@maisonnori.store with your order number and reason for return. We will respond within 2 business days with instructions. Items returned without prior authorization will not be accepted.
Approved returns should be sent to:
Maison Nori
Apostoliekenstraat 21, 2300 Turnhout, Belgium
EU Right of Withdrawal — 14-Day Cooling-Off Period
In accordance with the European Consumer Rights Directive, customers within the European Union have the right to withdraw from their purchase within 14 days of receiving their order, without providing any reason. To exercise this right, please notify us at hello@maisonnori.store within the 14-day period. The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrectly sent.
Damages & Incorrect Items
Please inspect your order upon receipt. If the item arrives damaged, defective, or incorrect, contact us immediately at hello@maisonnori.store with your order number and photographs of the issue. We will resolve the matter promptly at no cost to you.
Non-Returnable Items
The following items are not eligible for return:
Items that have been washed, altered, or worn
Items returned without original tags or packaging
Sale items and items purchased with a discount code
Gift cards
Exchanges
We do not offer direct exchanges. To receive a different item, please return your original purchase. Once your return has been approved, you can place a new order on our store.
Refunds
Once your return is received and inspected, we will notify you of the outcome within 5 business days. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the credit. If more than 15 business days have passed since your refund was approved, please contact us at hello@maisonnori.store.
Contact
For all returns and refund enquiries: hello@maisonnori.store | www.maisonnori.store